Posted by Marty Dickinson on Aug 22, 2008
Online chat is not only the communication mode of the future it’s the sales conduit of “NOW!” Sure, it’s great to be able to offer 24/7 support to your customers but the right online chat program can also allow you watch visitors as they arrive on your website. You can actually watch them migrate from page to page. Then when they get stuck, you can send them a little pop-up message that invites the to talk to you online.
At first thought, this is scary! But, once you get a feel for your audience and the questions they’re asking, it’s really not that hard to guess the right way to approach your website visitors. Do it right and it pays off!
The online chat software I use on multiple sites I own is not free, but is somewhere around $100 a year, which is a small price to pay for what they offer….
-24/7 online chat support (Ilene knows her stuff!!)
-customization of chat window
-private labeling (meaning your visitors will think it’s YOUR program)
-customizable exit questionnaire (which is a great way to increase opt-ins to your list, if done properly)
-a system worth paying for!
Actually, when I signed up for this system, I bought two accounts.
1) for my paying clients so that they could reach me most times of the day or night (whenever I had my computer turned on) and
2) for visitors checking out my main websites. And, I can assign any of my helpers to monitor chat requests.
Online chat has reduced my email from clients by half and has increased my sales by at least 200% as I’m able to answer questions immediately as surfers have them.
Discover the Online Chat system I use daily and highly recommend.
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